Our values
Taking care of the client
For Nettox’ employees, to take care of client is not about the cost of goods, nor is it about support services after the purchase of our services. “To take care of a client” is about knowing and fully satisfying the individual needs of the customer.
Experience shows that dealing with people is always psychologically difficult. And if a client is satisfied with the service, then efforts of our company are justified. Our care for the client is reflected in our actions:
- Keep the client informed ...
- Anticipate the client's needs ...
- Be meticulous in solving problems ...
- Be clear and responsive to the client ...
- Support and keep the client informed of the stages of the work ...
- Be aware of the client's important life events ...
- See the client as a person first and foremost.
Quality and continuous improvement
This section links the two main points of our corporate culture: it is the continuous development of our staff, which has a direct impact on the quality of the services provided, which is a guarantee of reliability and sustainable development for the company's customers and partners, aimed at continuous quality improvement and meeting the needs and expectations of all stakeholders.
At Nettox Logistics, the continuous development and improvement of our business processes and the knowledge and skills of our employees gives to active employees the opportunity to prove themselves and perform for the benefit of the company. And for those who do not feel comfortable in their position, it is an opportunity to retrain, take a more suitable position and work more efficiently, or leave the company as soon as possible.
As a result, the company gets the most out of its people. Our standards are based on the service standards of our customers:
- Speed of task resolution
- High level of employee engagement
- High level of freight closure
- Minimal effort on the part of the customer
- High customer satisfaction index
- High customer loyalty index
We value honesty and openness. We aim to build long-term, honest and trusting relationships both between the company and its clients and between the company and its employees.
Team
This is a team of like-minded professionals, where everyone can always count on the support and assistance of their colleagues. The unity and cohesiveness of all team members is key to the success of each individual and the company as a whole.
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Work ethic
For us, a day doesn't start at 9.00 and end at 18.00. For us, a working day is an opportunity! We are not intimidated by difficulties: we look for ways to solve tasks, not reasons why they can't be solved!